Terms of Service
What is this?
The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Order submission and usage of BlueFur's services implies complete agreement with these terms!
Any questions regarding this agreement should be sent to BlueFur's sales department prior to signing up for service.
Terms of Service
BlueFur.com (hereinafter referred to as "BlueFur") provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using BlueFur services.
Resource Usage Policy
The BlueFur Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using BlueFur's services. Contact our sales department for any clarifications.
Link: Resource Usage Policy
Domain Registration Agreement
The BlueFur Domain Registration Agreement is applicable for all domains registered by or transferred to BlueFur by a client. By registering or transferring a domain, client acknowledges their acceptance of the Domain Registration Agreement. Contact our sales department for any clarifications.
All services provided by BlueFur may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless BlueFur from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: Pornography and sex-related merchandising
are prohibited on any BlueFur server. This includes
sites that may infer sexual content, or Link to adult content elsewhere. This
is also true for sites that promote any illegal activity or content that may
be damaging to BlueFur servers or any other server
on the internet. Links to such materials are also prohibited. Contact our sales
department for any clarifications.
Examples of non-acceptable content
- Pirated software
- Bulk Email related products
- Pornography/Nudity/Adult Content
- Hacking/cracking related websites
- Warez and/or copyrighted MP3s
- Material illegal under United States of America law
- Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to: Anarchists Cookbook, bomb making, weapon information, or anything else that may be considered detrimental or illegal.)
BlueFur will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund!
BlueFur will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.
System Resource Usage
If BlueFur's system administration team determines that an account is utilizing an unacceptable amount of system resources, BlueFur may temporarily deactivate the account in question. If BlueFur's staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with ten (10) days in which to either upgrade to a dedicated server or locate a new provider. This only occurs in extreme cases; BlueFur will do all it can to assist customers prior to this scenario.
BlueFur will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Link: Resource Usage Policy
BlueFur performs nightly backups of shared and reseller servers; however, these backups are for BlueFur's administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. BlueFur does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on BlueFur's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
Unsolicited Email (SPAM)
SPAMing, or the sending of unsolicited email, from a BlueFur server or using a return email address that is maintained on a BlueFur server is STRICTLY prohibited. Using SPAM to advertise a site hosted on BlueFur's network also constitutes as a violation of this provision. BlueFur will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated.
For anyone intentionally spamming on our systems, we reserve the right to bill them at rate of $90/hour for any cleanup, research, and related work from their illegal activities.
Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.
At BlueFur, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host.
Any attempts to undermine or cause harm to a BlueFur server or customer of BlueFur is strictly prohibited.
BlueFur will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation. BlueFur will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
Money Back Guarantee and Refund Policies
BlueFur has a 45 Day Money Back Guarantee period for the following services.
- Web Hosting
- Managed Blog Hosting
- Email Hosting
- Reseller Hosting
BlueFur has a 15 Day Money Back Guarantee period for the following services.
- Managed VPS Hosting
- Unmanaged VPS Hosting
Due to the nature of the product, the Money Back Guarantee does not apply towards the following services and there are no refunds for these products:
- Managed Dedicated Servers
- Unmanaged Dedicated Servers
- Domain Name Registrations/Transfers/Renewals
Note that the 15/45 day period ends exactly 15/45 days from the day on which account was originally activated (not the day the order was placed). It is not valid towards account renewals. The Money Back Guarantee is VOID if your account violates our Terms of Service or any of our policies in place. Setup fees are non-refundable. External services, such as but not limited to, dedicated IP addresses, installation charges, WHMCS licenses, etc., are non-refundable.
Outside of the Money Back Guarantee, BlueFur has a no refund policy. However, on a case-by-case basis and at its sole discretion, BlueFur may award a pro-rated refund to a client.
Service credits issued to accounts are not eligible for refund and will remain on the account for two (2) years after the last hosting account is canceled. If the service credit is not utilized within that time frame, said service credit is forfeited and You hereby agree to release BlueFur from all liability for use of such service credits.
Failure to Follow Policies
Failure to fully comply with these terms is grounds for account suspension and/or deactivation. Any accounts and/or servers contained within BlueFur's network must adhere to the above policies.
We reserve the right to remove any account without prior
notice. Our normal policy is a warning first, and account deactivation the second offense,
but no warning is required.
BlueFur reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.